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KMID : 0922320090160020115
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Journal of Korean Academic Society of Home Care Nursing
2009 Volume.16 No. 2 p.115 ~ p.122
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Patient Satisfaction Related to Increased Nursing Personnel Staffing
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Song Chung-Sook
Hyun Myung-Sun
Park Jeong-Ok
Seo Mi-Suk
Nam Su-Min
Park Seon-Hye
Oh Myoung-Sun
Han Kyeong-Hwa
Park Mi-Mi
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Abstract
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Purpose: This study was to examine patient satisfaction related to an increase in nursing personnel staffing.
Methods: The subjects of this study were 317 hospitalized patients in the general wards of a medical center in Kyungki Do. Data were collected at 2 and 8 months following an increase in nursing personnel in the hospital. Patient Satisfaction Scale developed by Lee(1986) and revised by Seo(2000) was used. The data were analyzed by descriptive analysis, t-test, test, and one way ANOVA.
Results: Although the patient satisfaction scores at 8 months were higher than the scores at 2 months, there were no significant differences in patient satisfaction between the two periods Among the patient satisfaction subscales, the scores of the education subscale at 8 months were marginally higher than at 2 months (t=-1.97, p=.050).
Conclusions: Adequate nursing staffing is important in patient satisfaction and patient outcome. The results provide data that suggests a positive direction for nursing intervention and development of nursing professionals.
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KEYWORD
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Nursing care, Patient satisfaction, Personnel staffing
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